Refund policy
CTC Offroad Return & Refund Policy
We want customers to receive the correct parts for their application. Please contact CTC Offroad before returning any product.
Return Window
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must be new, unused, uninstalled, and in its original packaging with all hardware, instructions, labels, and accessories included.
Return Authorization
Contact sales@ctcoffroad.com before sending a return. Returns sent without prior authorization may be delayed or refused.
Non-Returnable Items
The following items generally cannot be returned:
- Installed, used, modified, damaged, or incomplete products
- Special-order or custom-made products
- Products specifically ordered or configured for a customer's vehicle
- Electrical or electronic components that have been installed or connected
- Clearance or final-sale merchandise
- Products that the manufacturer designates as non-returnable
Fitment
Customers are responsible for providing accurate vehicle and application information. If CTC Offroad requests fitment verification before shipment, the order will be supplied based on the information provided by the customer.
Return Shipping and Restocking Fees
Unless the return is due to an error by CTC Offroad or an eligible defective product, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.
Some manufacturers or distributors charge restocking fees on returned products. Any applicable manufacturer or distributor restocking fee may be deducted from the refund.
Incorrect or Defective Products
If you receive an incorrect, damaged, or defective product, contact us before installing or returning it. We will work with you and the manufacturer to determine the appropriate replacement, warranty, or return procedure.
Manufacturer warranties are subject to the individual manufacturer's warranty terms and approval process.
Refunds
Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Processing times may vary depending on the payment provider.
Order Cancellations
Contact us immediately if you need to cancel an order. Orders that have already shipped, entered production, or been submitted as a special order may not be cancelable or may be subject to fees.
For returns or refund questions, contact CTC Offroad at sales@ctcoffroad.com or 405-590-3362.
